As we wrap up another year in the ever-evolving food service industry, DigiTally’s Endof-Year Podcast offers a rich source of insights and inspiration. Hosted by Patrick McDermott, this special episode brings together industry leaders to discuss the challenges and opportunities of 2024, while looking ahead to 2025. Here are the highlights from the podcast, featuring thought-provoking discussions on sustainability, innovation, and the power of technology.
Sustainability: Moving Beyond Initiatives
One of the standout moments in the podcast comes from Zoe Watts, Managing Director of Bennett Hay, who challenges the industry to take sustainability to the next level:
“The focus for many years within food service has been implementing initiatives to reduce our impact. Now we’ve got to put our money where our mouth is and absolutely demonstrate the impact and the positive changes that that is bringing about.”
This sentiment reflects a critical shift in the industry’s approach. It’s no longer enough to adopt sustainable practices; businesses must measure and showcase their tangible results. This is where tools like DigiTally can make a difference by providing accurate data to help businesses track their progress toward waste reduction and efficiency goals.
Innovation: The Role of AI and Technology
Rebecca Stevenson, a thought leader featured on the podcast, emphasised the importance of embracing technological advancements:
“I have got a real mission to get my head around AI and Power BI and harness those tools to really start to evolve things.”
For food service businesses, this is a call to action. AI and data analytics tools are no longer optional—they’re essential for staying competitive. From optimising inventory management to forecasting trends, technology is helping businesses make smarter, data driven decisions.
Customer Experience: Personalisation and Connection
Chris Sheppardson, Managing Director of EP Business in Hospitality, highlighted the growing demand for bespoke, personalised service:
“One of the real changes taking place at this time has been a greater and greater focus on bespoke personalised service levels. Gen Z will lead this shift as people seek community and greater connectivity.”
As the industry evolves, it’s clear that technology must enhance, not replace, human connections. DigiTally’s solutions enable businesses to streamline operations, freeing up time to focus on delivering exceptional customer experiences.
What’s Ahead for 2025?
Looking to the future, the podcast guests shared three major focus areas for the coming year:
1. Sustainability with Measurable Impact: Proving the real-world benefits of sustainability initiatives will be key to maintaining trust and staying ahead of industry demands.
2. Leveraging AI and Data Analytics: Businesses must continue to explore how emerging technologies can drive efficiency and innovation.
3. Reinforcing Human Connections: Personalised service and community building will remain central to creating meaningful dining experiences.
How DigiTally Can Help
DigiTally’s digital stocktaking solution is designed to address these priorities. By simplifying inventory management, reducing waste, and providing actionable insights, DigiTally empowers food service businesses to:
• Achieve sustainability goals with precise waste tracking.
• Harness the power of data to forecast and optimise operations.
• Free up resources to focus on personalised, high-quality customer service.
Listen to the Podcast
Ready to dive deeper into these insights? Listen to DigiTally’s End-of-Year Podcast to hear directly from industry leaders and gain practical tips for navigating 2025.
Join the Conversation
We’d love to hear your thoughts on the podcast and how you’re preparing for the future of food service. Leave a comment below or connect with us on LinkedIn to share your insights.
At DigiTally, we’re committed to supporting food service businesses with innovative solutions that drive efficiency, sustainability, and success.
Let’s make 2025 a year of growth and impact.
